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    Incident overview
    • 21 Jun 2020
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    Incident overview

    • Updated on 21 Jun 2020
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    Article summary

    Incident overview

    The incident step in Operation and Maintenance process shows the same overview of incidents that can be found in the Helpdesk / service management module. This allows you to work with the incoming incident directly in the Operation & Maintenance module. 


    Please refer to the guidance chapters for the Helpdesk / Service Management module


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